Thursday, June 30, 2011

Celcom Online Customer Service


Celcom Online Customer Service Here's a service from Celcom that enables you to check your account status, perform online payments, make billing enquiries and manage your overall account without having to leave your seat.

So whether you've got it all with Xpax, or have absolute peace of mind with Celcom Exec, or even if you're enjoying the best of both; you can be assured of absolute convenience with Online Customer Service.

Terms and Conditions  


This Celcom Online Customer Service (the "Service" or the "Online Customer Service or "OCS") is provided by Celcom Mobile Sdn Bhd (27910 - A) ("Celcom Mobile", "we" and "us") under www.celcom.com.my ("Celcom Website"). These Terms of Use describe the terms and conditions for any use of the Service. You shall signify your agreement to the terms and conditions contained herein and accept responsibility for your use of the Service by clicking "I agree with the Terms and Conditions box" ("the Agree Box") and sign-up to the OCS. You should read these Terms of Use carefully before you click the "Agree Box" button and accept them. If you do not click the "Agree Box" or click the "Cancel" button, you will not be enrolled in the Service.   Please note that usage of the Service is subject to all applicable laws and regulations and that this Terms of Use are to be read together with the terms and condition of Celcom Website, Celcom Customer Agreement Form (CAF) and/or the Prepaid terms and conditions. Unauthorised access and use of the Service is strictly forbidden.   1. Definition      
  1. For the purpose of these Terms of Use, the following terms shall, unless the context otherwise requires, have the meanings as defined below. All other terms not defined herein shall have the meaning as may be defined in the Terms and Conditions of the Celcom Website or where no definition has been provided, the said term shall have the meaning as may generally be accepted within the industry based on the context used herein.
     
  1. "Account" means your postpaid or prepaid mobile service account or accounts which you may have with Celcom and may be accessed via the OCS;
  2. “Call Detail Records” means telephone exchanges generate so called Call Detail Records (CDRs) which contain detailed information about calls originating from, terminating at or passing through the exchange.
  3. "Celcom" means Celcom Axiata Berhad (formerly known as Celcom (Malaysia) Berhad) (167469-A) and includes its subsidiaries and other companies within Celcom Group, its successors in titles and assigns, and where applicable, any of them;
  4. "Celcom Group" refers to the companies within Celcom Axiata Berhad (Formerly known as Celcom (Malaysia) Berhad) (167469-A) and its group of companies, which are existing now or in the future, owning or owned by under common ownership either directly or indirectly or controlling, controlled by or under common control;
  5. “Celcom Mobile” means Celcom Mobile Sdn Bhd (27910-A), a company incorporated in Malaysia and having its registered address at Level 5, Axiata Centre, 9 Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur;
  6. “Postpaid Services” means the postpaid products and services offered by Celcom Mobile;
  7. “Prepaid Services” means the prepaid products and services offered by Celcom Mobile;
  8. "Service", "Online Customer Service" or "OCS" refers to the following services including but not limited to: For Postpaid Account, (i) view, print and email in its current format or such other format as may be made available by Celcom from time to time, the Statement of Accounts subject to the terms herein, (ii) to change Account status, (iii) change your Credit Limit (subject to Celcom’s approval), (iv) make payments, apply for auto-billing services, tele-order, (v) access to other services, and (vi) changes user profile; For Prepaid Account, (i) reload services, (ii) Change of Call Plan, (iii) View Account Status, (iv) View Call Detail Records (limited to the last 2 months), and (v) Personal Unblocking Key (PUK) Inquiry or such other services as may be added from time to time.
  9. "Statements" refers to electronic statements of Postpaid Accounts as more particularly defined in Clause 2 (b) herein; and
  10. "Security Access" refers to such confidential authentication information required for your access to and use of OCS or Celcom Website, whether in the form of words, codes, numbers, sets of characters or such other form or combination thereof, as may be prescribed by Celcom from time to time.
    2. Description of Service      
  1. The Online Customer Service is provided by Celcom via Celcom Website and allows customers of Celcom that have subscribed to the OCS to access to the Services, including but not limited to (i) view, print and email in its current format or such other format as may be made available by Celcom from time to time, the Statement of the customer's Accounts subject to the terms herein, (ii) to change Account status, (iii) make payments, apply for auto-billing services, tele-order, (iv) access to other services, and (v) changes user profile or such other services as may be added from time to time.
  2. Statements are electronic version of the paper statements, notices, advice or reminders mailed or otherwise provided to Celcom's customers by Celcom that are made available via the Service in a form either identical in full or in part, to the paper version of the said statements, notices, advice or reminders, and/or in a summary form (as applicable). For Prepaid Services Account, customer’s view of Call Detail Records will be limited to 60 days only.
  3. Celcom reserves the right to modify, add to, or remove any feature of the Service at its sole discretion from time to time with or without notice.
    3. How to enroll for the Service       You must first be an OCS customer before you can use the Service. To enroll to the Service, you must access to Celcom Website and follow these steps;      
  1. Login/Logon to www.celcom.com.my/onlinecustomerservice.
  2. Select Sign Up now link, fill in the require information such as Name, NRIC/Passport No/Business Registration Number, Mobile number and email address.
  3. To view/read the Terms and Conditions, click the Terms and Conditions link and a page will appear with Terms and Conditions.
  4. Click at "I agree with the Terms and Conditions" check box.
  5. Click Sign Up button.
  6. You will receive a temporary password via sms (short messaging services) to the registered mobile number and valid for 24 hours.
  7. Login with your registered mobile number and temporary password.
  8. You are required to change the password to your personalized password and ready to use the Online Customer Service.
    4. Accessing Statement      
  1. Statement of Accounts for Postpaid Services will be provided to you periodically via the Service in accordance with its applicable statement cycle (if any) or from time to time at Celcom's discretion, when you login to OCS. Call Detail Records for Prepaid Services will be made available up to 60 days from the view date.
  2. Under the Service you will be able to view, print and email Postpaid Statement of Account up to a prescribed period which, unless otherwise specified by Celcom, will depend on the applicable statement cycle (if any) as available at Celcom Website. For example, if the statement cycle is on a daily basis, Statement may be available for up to thirty (30) days prior thereto or where the statement cycle is on a monthly basis, Statement may be available for the current month and the previous two (2) months that you have been enrolled in the Service. Availability of Statement in the form of notices, advice, reminders or any other forms of Statement with no fixed cycle however will be for such period as may be at stipulated by Celcom from time to time.
  3. Call Detail Records will be provided to you on daily basis when you login to OCS. You will be able to view, print and email the Prepaid Call Detail Records up to 60 days from the view date.
    5. Third Party Statement of Account      
  1. Activation of third party Statement of Account or Prepaid Account (i.e. Statement of Account or Prepaid Account of parties other than your own) maybe made under the Service and is subject to the express approval of the relevant third party account holder.
  2. Further to (a) above, you shall not register the Statement of Account or Prepaid Account of a third party under the Service unless you have been given express authorisation by such third party and can provide written proof of such authorisation. By registering a third party Statement of Account or Prepaid Account under the Service, you expressly represent that you have the due authority to access and view the Statement of Account or Prepaid Account as well as make payments in relation to the said Statement of Account or Prepaid Account for and on behalf of the third party.
  3. In the event that you do register third party Statement of Account or third party Prepaid Account under the Service in accordance with (b) above, you agree to be responsible for all liability in relation to your accessing and viewing of the same. You undertake that you shall not utilise such information and details contained in the Statement of Account or Prepaid Account for any purpose other than for the payment of such Statement of Account or Prepaid Account and you shall hold Celcom and its affiliates and sub-contractors harmless against any and all liability that may arise in relation to your accessing, viewing and/or payment of such Statement of Account or Prepaid Account via the Service.
    6. Accuracy and Timeliness of Statement      
  1. You acknowledge and understand that certain information and data in the Postpaid and/or Prepaid Statement are based on information and data provided by third parties from time to time, i.e. from third party telecommunication service provider. You further acknowledge and understand that the Statement is prepared by electronic means and the information contained therein is extracted from computerised systems maintained by Celcom, its affiliates or third party telecommunication service provider. As such, although Celcom endeavours to provide Statement with accurate and up to date content, it does not warrant the same. Celcom shall not be liable for any such error, omission or discrepancy in the Statement and you hereby agree to hold Celcom harmless against any losses or damages as may be incurred or suffered by you in relation to any such error, omission or discrepancy.
  2. You acknowledge that you shall be responsible to verify the accuracy and timeliness of all information and details in the Postpaid and/or Prepaid Statement upon your accessing and viewing the same. In the event that you discover any error, omission or discrepancy in the said Postpaid and/or Prepaid Statement you shall notify Celcom in accordance with the procedure as laid out in Clause 15.
    7. Paper Statement for Postpaid Account      
  1. You may request to discontinue your paper Statement of Account, notices, advice and reminders upon your enrolment to the Service subject to Celcom’s approval.
  2. Celcom shall in relation to such Postpaid Statement of Accounts cease to provide you with hard copies of its statements, notices, advice and reminders for as long as you are enrolled in the Service. The foregoing however shall not apply to the service or delivery of demands, notices or other documents which are required to be served prior to commencing legal proceedings.
  3. In the event that you nevertheless wish to continue to receive paper statements, notices, advice and reminders in relation to those selected Accounts from Celcom, please contact Celcom at the contact details stipulated in Clause 15 and submit a formal request for the same. You acknowledge that Celcom shall have the right to impose charges in relation to such paper statements, notices, advice and reminders.
  4. For the avoidance of doubt and unless otherwise expressly stipulated by Celcom , the foregoing shall not apply to paper statements, notices and reminders in relation to Accounts managed and operated by other companies within Celcom  Group, whereby issuance of hard copies of such statements is at the discretion of such parties and is based on your arrangement with them.
    8. Service Charges       Celcom reserve the right to impose a fee for the Service at its discretion at any time upon giving notice to you.     9. Security and Equipment      
  1. Information you provide in connection with the Service will be stored on Celcom Website secure servers and protected by certain encryption techniques. However, the security of the Service depends upon your efforts to protect your OCS Security Access for the Service. You must take all necessary precautions to safeguard your OCS Security Access, which allows you to access the Service.
  2. You shall be responsible for all access and use of the Service via your OCS Security Access whether authorised by you or otherwise and shall indemnify Celcom in relation to any liability, losses or damages suffered or incurred by Celcom arising from the access and use of the Service via your OCS Security Access.
  3. You also have the responsibility to provide any equipment (telephone, computer, etc), software, and services necessary to use the Service.
    10. Celcom’s Proprietory and Intellectual Property Rights       Other than information related to your Account(s), all content available on the Service (including its arrangement) is the property of Celcom or third party trademark and is protected by copyrights, trademarks, or other intellectual and proprietary rights. Your usage of the Service does not grant you a license or right to use any Celcom Website trademark without the express written approval of Celcom. In addition, your usage of the Service does not grant you a license or right to use any third party trademark without the express written approval of the third party possessing rights to such trademark.     11. Change in Terms of Use and Termination      
  1. Celcom has the right to amend these Terms of Use at any time and from time to time. Any amendments to these Terms of Use will be effective when they are posted on Celcom Website. You are responsible for checking Celcom Website periodically for any such amendments.
  2. If at any time you do not agree to the Terms of Use and any amendments made thereto, you may cease use of the Service by deregistering all Bills currently registered and activated under the Service. Your continued use of the Service will be deemed as your acceptance of the Terms of Use and its amendments thereto.
  3. Notwithstanding anything herein, you agree that Celcom shall have the right to suspend, withdraw or terminate at anytime and without notice the Service or any part thereof in relation to all or any of your Accounts or registered Bills, due to your breach of these Terms of Use or for any reason without assigning any reason therefor.
  4. These Terms of Use will be effective beginning the date you enroll for the Service until cessation or termination of the Service either by you or by Celcom pursuant to the terms and conditions herein.
    12. Limitation of Liability      
  1. Neither Celcom nor any third parties represent or warrant that you will have continuous or uninterrupted access to the Service, or that any of the functions of the Service will be error-free. The Service is provided to you "as is" and "as available", and Celcom  and its service providers make no representation or warranty relating to the Service, including, without limitation, its performance, availability, content, or functions.
  2. In addition to any other disclaimers and exclusions as may be stipulated in the Celcom Website, and to the extent as may be permitted under law, Celcom disclaims all warranties, conditions, guarantees, and representations, express or implied with respect to the Service.
  3. In no event will Celcom or its officers, directors, employees, shareholders, affiliates, agents, licensors, or third party service providers be liable in contract, tort (including negligence) or otherwise for any loss or damage (including but not limited to consequential, incidental, special or punitive damages) sustained by you or any other party arising directly or indirectly from your access or use of the Service including but not limited to loss or damage arising from:
    1. any defect, delays, interruptions or failures in the provision of the Service;
    2. any inaccuracies, or errors in any data or information in your Statement or otherwise provided or made available via the Service;
    3. the failure to view, print or email your Statement due to limitations of the Service or any failure of the Service or any part thereof for any reason;
    4. the corruption, loss of or error in any data or information provided by other party other than Celcom  for incorporation in your Statement for any reason;
    5. any unauthorised use of the Service and/or intrusion, interference or attack on Celcom Website or your Service by any person, virus, Trojan Horse, worm, macro or other harmful components or deleterious programs or files;
    6. your failure, neglect or omission to act in accordance with the terms and conditions of this Terms of Use and any other laws, rules, regulations, policies and guidelines currently in force;
    7. an event which is beyond the reasonable control of Celcom ;
    8. Celcom  performing and exercising its rights, obligations and discretion pursuant to this Terms of Use; and/or
    9. the act or omission of any party other than Celcom .
  4. Your sole remedy for any failure or non-performance of the Service shall be for us to use commercially reasonable efforts to perform an adjustment or repair of the Service and if you remain dissatisfied with the Service, to discontinue your access and use of the same.
  5. The foregoing clauses shall apply to the fullest extent as permitted in law.
    13. Indemnification       Further to any other provisions herein, you hereby agree to indemnify and keep Celcom indemnified from and against any and all claims, losses, liabilities, cost and expenses (including but not limited to any legal fees) arising directly or indirectly or which may arise out of your breach or violation of these Terms of Use or any third party rights or your use or purported use of the Service.     14. Evidence and Use of Statement      
  1. You acknowledge and agree that in the absence of a manifest error, all evidence of communications transmitted between you and Celcom, including the Statement and any evidence in the form of, among others, computer printouts, transaction logs, and any other form of information and data storage, shall be binding on you and treated as conclusive evidence of your instructions, transactions and the communications between you and Celcom, for all purposes.
  2. Notwithstanding the above, you agree that use of printed Statement for any purpose other than for your own personal record, including without limitation as supporting documentation for the purpose of any applications or registrations with any bodies or corporations or for the purpose of making payments of any fee or charge due and owing to a party other than to Celcom, shall be entirely your responsibility and at your own risk. Celcom does not warrant that the Statement shall be sufficient for any other purpose or that it shall fulfill the requirements of any other bodies or corporations.
    15. Queries and Complaints      
  1. In the event that you have any queries, complaints and/or disputes arising from your access to and use of the Service, you shall refer the matter to Celcom  as per the relevant contact details in Feedback as stipulated in the Celcom Website www.celcom.com.my.
  2. Celcom shall use its reasonable endeavours to respond to the queries and resolve any problems or issues as may be raised by you.
  3. You shall specify the nature of your query, complaint and/or dispute and such other details or information as may be required by Celcom and such complaint and/or dispute shall be handled and/or resolved in accordance with Celcom’s internal complaints and dispute resolution procedure.
    16. Changes to the procedures and processes or branding       You acknowledge that to (inter alia) ensure the smooth and efficient provision of the Services and/or to improve the Services, Celcom shall have the right and discretion to make such amendments and modifications as it deems necessary to (i) the procedures and processes applicable to the Services (i.e. procedure for acceptance of Terms of Use, etc); and (ii) the trade or service names used in relation to the Services (i.e. Statements, etc) as referred to in these Terms of Use. Notwithstanding the same, you hereby agree that pending actual changes being effected to these Terms of Use, the said Terms of Use shall nevertheless continue to be applicable to the Services whereby the amended or modified procedures and processes and/or new trade or services names shall be deemed to replace the previous procedures and processes and/or new trade or services names, accordingly.     17. Severability       In the event any portion of these Terms of Use is found to be unlawful or illegal or unenforceable, such portion shall be excluded from these Terms of Use, and such exclusion shall not affect the enforceability, legality and lawfulness of these Terms of Use in any way and the remaining terms shall be separately enforced to the maximum extent permissible so as to effect the intent stated in these Terms of Use.     18. Waiver       In the event that Celcom fails to or neglects to enforce any terms, provisions or remedies under these Terms of Use or otherwise in relation to the Service for whatever reason, Celcom shall neither be construed as having waived its rights to any preceding, continuing or subsequent breach of the same or any other provisions stated in these Terms of Use.     19. Laws and Jurisdiction      
  1. The Service provided herein is governed by the laws of Malaysia and you hereby consent and submit to the exclusive jurisdiction and venue of the courts in Malaysia in all disputes arising out of or relating to the use of the Service.
  2. Use of the Service is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms of Use and/or the Celcom Website.
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FAQ No. Section Questions 1. Enquiry 1. What is Online Customer Service? This is an online service provided to Celcom customers who have signed up with Online Customer Service. Customers will be able to perform the following:
a) View details of account statement and summary .
b) View supplementary account statements.
c) Option to pay via credit card or Financial Process Exchange (FPX) for Postpaid accounts.
d) View transactions done via Internet over the last 60 days .
e) Reprint and download the account statements for Postpaid.
f) View and request to add or delete the Value Added Services for Prepaid.
g) View and change Call Plan for Prepaid.
h) Reload or Top Up for Prepaid.
i) Add and delete 8pax / 15pax / Teman 20 numbers for Prepaid.
j) Change IVR Language.
k) Request for Pin Unblocking Key (PUK) number -Dani.
    2. How can I use this service? Sign up as an Online Customer Service registered user .     3. What are the benefits of using this service via online?
a) You can view your account status and details at your own convenience .
b) You can view past transactions done via Internet anytime, anywhere .
c) You don't have to call our Contact Centre or even visit the branch.
    4. Is Online Customer Service applicable for both Postpaid and Prepaid customers? Yes, it is applicable for both Postpaid and Prepaid customers with the terms and conditions below:
a) For Postpaid - Online Customer Service is currently designed for all personal, corporate employee and SMI/SME accounts only.
b) For Prepaid - available for all active and registered users.
    5. How can I view all my accounts upon login?Your accounts will be shown automatically when you login to Online Customer Service.     6. How many accounts can I view?You will be able to view all the accounts registered under your name and I/C number. You can also consolidate all accounts regardless postpaid or prepaid.     7. What is the charge for this service?The service is absolutely FREE..     8. How can I view and pay for my supplementary accounts?You can consolidate your supplementary accounts and they will be automatically shown in order for you to make your payment..     9. What is the operational hour for this service? This service is available 24 hours, 7 days a week..     10. Is Online Customer Service secures? How safe are my transactions? Your information is stored in a highly secured Data Centre with stringent computer security.     11. Who can I contact if I have any questions about my accounts?You may call our Contact Centre at 1 300 111 000 or 1111 from your Celcom mobile.     12. What if I have more than one Postpaid and Prepaid account?You can consolidate the accounts and view them in a single login..     13. How do I prevent others from viewing my confidential information?You can consolidate the accounts and view them in a single login..
a) Internet Explorer 7.0
- Click Tools
- Select Internet Options
- Click General
- Select Temporary Internet Files and click Delete Files
b) Netscape Navigator 7.x
- Click Edit
- Select Preferences
- Click Advance
- Select Cache
- Click both Clear Memory Cache and Clear Disk Cache
- Click OK
    14. Do I still get my monthly statements if I subscribe to the online bill statement service?Yes, a copy of your printed statements will be sent to you every month.     15. If my computer crashes or I get disconnected from the Internet by accident, how will I know if my transaction is successful?You may call our Contact Centre at 1 300 111 000 or 1111 from your Celcom mobile to confirm the status of your transaction.     16. Can I register a new Postpaid account via online? Yes, you may register a new Postpaid account via Online Customer Service once the line is activated.     17. Is this service available all the time? This service is available 24 hours, 7 days a week. However, online bill payment via FPX will not be available from 10.45pm until 7.00am daily.       2. Bill Payment 18. What are the benefits of Online Bill Payment?
- You can view and pay your bills from home or at the office, 24 hours a day
- It saves time and effort
- You can view and pay your bills from home or the office, 24 hours a day
- It saves time and effort
- It's easy and convenient
    19. Who can enjoy this service? If you are a Celcom customer, you can enjoy the privileges of this service. You can register as an Online Customer Service user to view your account and request for services online.     20. Are there any extra charges for Celcom Online Bill Payment service? This service is FREE.     21. What is the payment method used for the online payment? You may use any credit card issued by a local financial institution in Malaysia and also pay through your Savings or Current account (FPX).     22. What happens if I have insufficient balance in my credit card account while I'm doing the online payment?If you are making a payment, you will see a message notification and a reject code that informs you of insufficient funds.     23. Will the bill payments be processed on the same day? Yes, payments will be processed within 24 hours.     24. Where can I view all my payment transactions history for payment via online? When you click "Transaction History", you will be able to view payments made over the last 60 days.     25. What is the maximum amount that I can pay for my accounts via credit card?You can only pay up to the total amount specified on the bill. The maximum payment amount for other accounts is RM380.     26. Can I make an advanced payment for my accounts? No.     27. Can I use any credit card to pay my bills via online? You may use any credit card issued by a local financial institution in Malaysia. Credit cards issued outside Malaysia cannot be used at the moment.     28. Do I need to register my credit card before I can use the payment online service? No.     29. Is there a limit for payment with the same credit card on the same day?There is a limit on the number of transactions/amount per payee corporation per day. You will be informed when you reach the maximum amount.     30. Can I use my login ID to make online payments for accounts that do not belong to me? You can make payments for 3 other accounts only within a month.     31. Why can't I see my updated payment details on the Online Customer Service screen even though I have completed the payment? You will not be able to see your updated payment details because the bill displayed on screen is only an image file that was extracted from a hardcopy of your actual bill. Your payment will only be viewable online on your next billing date. However, your Total Amount Due will be updated once your payment is successful and you can also view the details in the Payment History page.     32. To whom should I refer, if my payment transaction is not updated?You may call our Contact Centre at 1 300 111 000 or 1111 from your Celcom mobile. Alternatively, you also can walk into any of our Celcom Branches for assistance.     33. Can I pay more than one bill at a time?Yes. Online Customer Service makes it convenient for you to pay any number of bills at one time. 3. Login ID / Password 34. How long does it take for my Online Customer Service account to be activated after the sign up?You will receive a temporary password via SMS/EMAIL and a congratulation email from Online Customer Service. Please use the temporary password to log in and experience Online Customer Service Celcom.     35. What if I forget the Password / Login ID?Simply click on the Forgot Password / Forgot Login ID icon to reset your password.     36. Can I change my username and how many times can I change it?Your default username is your mobile number and you can only change your username once.     37. Can I change my password and how many times can I change it?Yes, you can change your password by using the Change Password service.     38. What precautions can I take to protect my Password.You can take the following steps to ensure your password is safe at all times:    
- Memorise your password. For security reasons, do not write them down.
- Do not tell anyone of your password.
- Make sure that no one is looking when you are keying in your password.
- Ensure that your computer system is secured.
- Always log out when you finish your online transactions.
- We do not encourage you to access Online Customer Services from a public terminal such as cyber cafes. But if you must, please remember to clear your cache after each session.
- Avoid storing your Password when using Internet browsers. The "AutoComplete" function in Microsoft Internet Explorer 5 stores and lists possible matches from entries that you had entered previously. You can prevent any Passwords from being stored in Internet Explorer 5 by de-activating the "AutoComplete" function:
    a) Launch Internet Explorer 7.
b) Click on Tools and then Internet Options.
c) Select Content folder.
d) Under Personal Information, click the AutoComplete button.
e) Uncheck User names and passwords on forms and click the Clear Passwords button.
f) Click the OK button to save the changes.     39. How can I prevent my Password from being automatically displayed after keying the USERNAME when using Internet Explorer 7 browser?
Internet Explorer 7 browsers have a feature that allows you to capture and store your username and password. This allows anyone with access to your computer to log into Celcom Online Service without even knowing your username and password.     40. If I have trouble logging in, what should I do?You may call our Contact Centre at 1 300 111 000 or 1111 from your Celcom mobile. 4. System Requirements 41. Do I need to install any special software to use Online Customer Service?Online Customer Service is best viewed using browsers such as Microsoft Internet Explorer (IE) 7.0 or Netscape Navigator 7+.     42. What are the minimum requirements for the hardware and software specifications do I need for Online Customer Service? We recommend the following:    
- PC with at least a Pentium III processor or 32MB RAM or higher.
- SVGA or higher resolution monitor, 256 colors.
- Modem of 28.8kbps or higher.
- Operating system Windows 98.
- Internet Explorer version 6.
- Netscape 7+.
    43. What happens if my computer crashes or I get disconnected from the Internet by accident? How would I know if the transaction I performed has been affected?If you were in the midst of a transaction when the PC crashes or you get disconnected from the Internet, you can:    
- You may call our Contact Centre at 1 300 111 000 or 1111 from your Celcom mobile.
- Use another PC to access Online Customer service and check your Transaction History.
- Call our Contact Centre at 1 300 111 000 or 1111 from your Celcom mobile.
- Use another PC to access Online Customer service and check your Transaction History.
    44. What will happen if I forget to log out or leave my computer idle for a period of time?If you leave the computer idle for more than 5 minutes, the system will automatically log out for security reasons. 5. SMS Alerts 45. What is "SMS Notification" service?"SMS Alerts" is a Short Message Service provided for Online Customer Service users who have successfully performed online transactions.     46. When will I receive the SMS Notification?The SMS Alert will be sent to you after you complete the transaction.     47. Are there any charges for the SMS notifications I received from Online Customer Service?This service is FREE.     48. Can I receive SMS Alerts when I am overseas?Yes, if you have international roaming service. However, you need to bear the roaming cost.

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